FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Once dispatched, delivery times vary depending on your location. Tracking information will be provided once your order has been shipped.
Do you offer free shipping?
Yes! We offer FREE shipping on all orders.
Will I receive tracking information?
Absolutely. Every order includes tracking so you can follow your package from dispatch to delivery.
Do you ship internationally?
Yes, we ship worldwide.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Contact us as soon as possible after placing your order.
Products & Sizing
How do I choose the right size?
We recommend checking our size chart before ordering. If you’re between sizes, consider the fit you prefer and contact us if you need assistance.
Are your boots suitable for competitive play?
Yes. Our football boots are designed for players of all levels, from casual matches to competitive games.
What surface are FG boots designed for?
FG (Firm Ground) boots are designed for use on natural grass pitches and firm outdoor playing surfaces.
What if my size is out of stock?
Popular sizes can sell out quickly. We recommend checking back regularly for restocks.
Returns & Refunds
What is your return policy?
We offer a 7-day return window from the date your order is delivered. If you experience an issue with your order, please contact us within 7 days of receiving your item.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the issue. Our team will review your case and work towards a suitable resolution.
What if I receive the wrong item?
If you receive an incorrect item, contact us within 7 days of delivery. Please include photos of the item received and your order number so we can assist you promptly.
Can I exchange for a different size?
If you require a different size, please contact our support team within 7 days of receiving your order. We’ll advise you on the available exchange options.
How do I request a return?
To request a return, email stomprcleats@gmail.com with:
- Your order number
- Your full name
- A description of the issue
- Photos if applicable
Our team will respond with the next steps as soon as possible.
When will I receive my refund?
Once your return has been reviewed and approved, refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways to protect your information.
Can I pay in my local currency?
Available currencies may vary depending on your location and payment provider.
About Stompr Cleats
Why choose Stompr Cleats?
At Stompr Cleats, our goal is simple:
✅ Premium Football Boots
✅ Competitive Prices
✅ Free Worldwide Shipping
✅ Secure Checkout
✅ Tracking Included On Every Order
✅ Dedicated Customer Support
Are my payments secure?
Yes. Every transaction is protected using industry-standard encryption and secure payment processing.
How can I contact you?
You can reach our team through our Contact Us page or by email at:
📧 stomprcleats@gmail.com
Do you have social media?
Yes! Follow us on TikTok and other social platforms for product updates, restocks, and special offers.
Frequently Asked Before Ordering
Why are your prices so competitive?
Our online-first business model allows us to keep overhead costs low and pass those savings on to our customers.
Will my boots look like the photos?
Yes. We strive to accurately represent all products through our product photography and descriptions.
Can I trust Stompr Cleats?
We are committed to providing quality products, secure checkout, responsive customer support, and a smooth shopping experience from order to delivery.
What happens after I place an order?
You’ll receive an order confirmation email, followed by tracking information once your order has been dispatched.
Still Need Help?
If you can’t find the answer you’re looking for, contact our support team at:
📧 stomprcleats@gmail.com
We’re here to help and will respond as quickly as possible.
⚽ Play Elite. Pay Less.
Stompr Cleats
🚚 Free Worldwide Shipping
🔒 Secure Checkout
📦 Tracking Included
⭐ Trusted by Football Players Worldwide
💬 Dedicated Customer Support